08 Jan, 2020
About The Taylor Partnership
Here at the Taylor Partnership we’re fascinated by people and their reasons for moving from one country to another in the Global Village. This is what inspired us from our beginning in 2008 and continues to do so today. We believe in honesty and integrity, professionalism and cost effective advice. It’s these values that have led to our excellent reputation and are what keep us at the forefront when it comes to immigration law services.
We have a particular expertise in the Points Based System. Our sister company, Newland Chase, will be able to advise on Tier 1 for Investors and Entrepreneurs, Tier 2 for workers and employers and we specialise in Tier 4 for students and schools, colleges or universities.
The Tier 4 Caseworker will act as the first point of contact for contracted schools assigned to them by Senior Management and will provide support in all matters relating to UK Visas and Immigration (UKVI). Working under the supervision of the Senior Account Manager and Senior Management, the Caseworker will correspond with families and agencies overseas to complete their visa application forms, prepare legal submissions, and advise on all aspects of their immigration applications.
The Caseworker is expected to have good communication and interpersonal skills, good attention to detail and a strong work ethic.
Responsibilities include but are not limited to :
Work collaboratively with parents and agents to complete student visa application forms
Draft and forward supporting legal documents
Book appointments at visa centres in the UK or in the students’ home country
Compile and post student application bundles
Update client data ensuring accuracy at all times
Monitor and implement client regulatory compliance
Prepare and deliver client reports using Microsoft excel and other databases.
Provide ad hoc advice over the phone and via email to students and schools regarding specific aspects of Tier 4
Ensure that cases are billed promptly on submission
Ensure that the use of the corporate card is recorded in an accurate and timely fashion on the spread sheet to facilitate accurate billing .
Maintain client relationships
Provide clients with excellent service (in accordance with company or client specific service levels) respond to emails and telephone enquiries in a timely manner and ensure that advice is comprehensive and accurate
Maintain a high level of professional conduct and appropriate dress when dealing with clients and at external work related events.
Advise clients of any changes in law, policy, procedures that may affect their applications
Respond to general immigration queries from clients in a timely manner. Emails to be answered within 24 hours
All documents to be uploaded upon receipt.
Working collaboratively with teams at TTP and the wider business as required;
Supporting and providing solutions to colleagues;
To have trusted and effective working relationships.
Monitoring application deadlines and completing assigned work within the appropriate timeframes.
Using sound judgement in assessing client risk and escalating potential issues to senior management in a timely manner.
Taking care to consider alternatives and delivering appropriate decisions with senior management involvement.
Monitoring visa expiry dates and alerting the client appropriately.
Ensuring that the appropriate client records are established and maintained and that key correspondence and documentation is saved in Volume/Immigo.
Working with professionalism, honesty and integrity maintaining confidentiality at all times and to model the company values.
Ensuring that each immigration application is handled expediently, accurately, in compliance with local immigration law and consistent with Newland Chase’s global standard.
Person Specification (E = essential, D = desirable)
Graduate level degree or equivalent – D
Previous Immigration Advisory experience – E
OISC Level 1 registration or higher – E
2 years of experience or higher - D
Proven ability to research, identify, analyse and interpret information from a range of sources and develop an appropriate solution - E
Proven ability to work as part of a team - E
Proven ability to undertake work on a project basis – E
Able to demonstrate a positive and flexible attitude to work, particularly new initiatives - E
Proven ability to manage a diverse and varied workload – E
Proven ability to maintain a clear overview of the key issues and prioritise effectively - E
Proven ability to influence effectively and sensitively, verbally and in writing – E
Second Language - D
Key Competencies Required to be Successful in the Role (and used in the selection process)
The following competencies have been identified as critical for success in the role and will be referred to during the assessment, feedback and evaluation process.
Planning and organising
Working with people
Leading and Supervising
Deciding and Initiating action
Achieving personal work goals and objectives
Adapting and responding to change
Coping with pressures and setbacks
Persuading and influencing
Capitol House, Russell Street, Leeds, UK