22 Nov, 2019
Crisp Thinking is the worldwide expert in protecting major brands from Social Media and User Generated Content risks. A dynamic organisation, we use cutting edge technologies to deliver high quality and innovative solutions to global brand names in a fast growing market sector. Providing 24/7 moderation across client social media channels, we remove spam, offensive and unsuitable content, alert our clients should a potential PR crisis occur and deliver accurate sentiment analysis.
Crisp Thinking offer the highest level of brand protection, letting companies focus on delivering a world-class social experience.
The Work
Crisp Moderators are responsible for the accurate and timely monitoring and moderation of user generated content in line with client guidelines and community strategies in order to protect client brand reputation and maintain an engaging and safe environment for users.
General Duties
Review and accurately classify the nature of user generated content uploaded to social media apps and sites.
Escalate issues as outlined by client guidelines to senior moderation staff.
Feedback insight on emerging trends in content to senior moderation staff.
Review moderated content and provide sentiment insight.
Ad hoc translations of Dutch content into English.
Requirements
Fluent in Dutch language
Proven moderation experience of 1+ years or 2+ years’ experience in customer service is desirable, but social media savvy individuals with excellent communication skills also considered
Good operational knowledge of common social media sites and online slang
Ability to apply nuanced written guidelines to real-word moderation situations
Flexibility to work during evenings, weekends and overnights
General computer literacy
Strong team work ethic
Detail and quality focused
Strong written and verbal communication skills
Ability to work to a consistent level of quality under pressure
Freelance, work from home
Competitive salary
Crisp
Remote
Part time & Casual
