24 Nov, 2021

Digital Education Officer (Engagement and Communications)

£12.90 hourly
  • Joblink
  • Leeds University, Woodhouse, Leeds, UK
Full time Administration IT & Digital Marketing, Media & Journalism University of Leeds Jobs

Job Description/Duties

Joblink are pleased to be recruiting on behalf of The Digital Education Service. 3 months work 

What does the role involve?

Are you self-motivated, organised, with attention to detail and excellent communication skills? Are you passionate about supporting online learners and engaging with a global community of women business owners?

You will help to attract new online learners and work with our alumni on the Goldman Sachs Foundation 10,000 Women programme, hosted on Coursera. Under the direction of the Engagement and Communications Manager, you will contribute to the provision of an excellent alumni experience via communications and support, as well as off-platform engagement activity such as facilitating webinars and writing email newsletters. You will use your communication and content writing skills to build relationships with online learners and alumni from around the world, and proactively identify opportunities for drawing on alumni stories to promote engagement with the online courses. You will gather feedback and evidence of course impact from participants, contribute to the evaluation of the courses and carry out formal and informal reporting to senior stakeholders.

As Digital Education Officer (Engagement and Communications) your main duties will include:

  • Supporting the Engagement and Communications Manager with the implementation of the 10,000 Women Reach and Alumni engagement communications strategy;
  • Supporting an international community of online learners and alumni;
    • Attracting new learners to the programme and effectively communicate with our alumni through email, telephone and synchronous online communication tools (such as Zoom);
    • Gathering feedback and evidence of course impact from learners and alumni to inform reporting to senior stakeholders;
    • Identifying opportunities to draw on alumni stories to encourage participation and engagement in online courses, working with Content and Production teams within the Service to produce high-quality marketing assets featuring alumni;
    • Supporting online events such as webinars, including pre and post-event communication, and facilitation;
    • Maintaining a database of learner and alumni contacts to enable analysis which will produce insights into behaviour and targeted interventions to improve engagement and course completion;
    • Generating communications (email and online) aimed at encouraging new learners to engage in online courses;
    • Following processes for sending and tracking email communications through an email management system (Mailchimp);
    • Responding efficiently and professionally to enquiries or requests for information from internal and external stakeholders;
    • Supporting the Digital Analytics and Insight Manager with preparation of reports for internal and external stakeholders.

    These duties provide a framework for the role and should not be regarded as a definitive list.

What will you bring to the role?

As Digital Education Officer (Engagement and Communications) you will have:

  • Experience in a customer service or student support role;
  • Experience of copywriting and editorial duties such as preparing email newsletters or online content;
  • Strong IT skills, proficient in use of Microsoft Office products, with the ability to learn and use new systems;
  • Excellent written and verbal communication skills, with the ability to modify your approach for different audiences;
  • Excellent interpersonal skills including the ability to build relationships with a wide range of stakeholders including international audiences;
  • The ability to work effectively in a team environment by collaborating, supporting and valuing the contribution of colleagues;
  • The ability to think creatively and take an innovative approach to meeting defined objectives;
  • A flexible approach, with excellent organisational, planning and time management skills, and the ability to adapt priorities to meet deadlines and conflicting demands across the service as peak workloads require.


You may also have:

  • Bachelor's degree and/or professional qualifications in English, Business, Marketing or other related area;
  • Experience of using email management systems such as Mailchimp
  • Experience of using a database or CRM, preferably for contacts management and/or engagement;
  • Experience of qualitative research techniques, including questionnaire and survey design and analysis (using online surveying platforms such as Survey Monkey), and moderation and analysis of focus groups and in-depth interviews;
  • Knowledge and/or experience of online and digital education and/or online learning platforms such as Coursera or FutureLearn.

*Please note, applications with no cv and cover letter will not be reviewed. We are unable to respond to all unsuccessful applicants. If you have not heard back within 30 days please assume your application has not progressed on this occasion


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