Are you passionate about delivering the best customer solutions and making sure that the service platform set up meets the customer's expectations? In the role of Customer Onboarding Engineer you will be a member of the Customer Onboarding Department which has accountability for the delivery and configuration of Crisp’s service to customers. We work with internal and external stakeholders from across the business, including but not limited to the sales team, client partners, crisis consultants and the solutions team to configure the Crisp service for customers to tight deadlines, with accuracy and efficiency.
In this role you will:
To be successful you will need:
The Onboarding department currently operates the following shifts:
Shift 1 - 09:00 - 17:30 Mon-Fri
Shift 2 - 14:00 - 22:30 Mon-Fri
When operating on Shift 2 Onboarding Engineers are located at home. Shifts are allocated at a monthly meeting.
Our rewards are as unique as our culture, and we want to attract the best people and retain them. Not only will we ensure that your development is key, but you will be joining a fantastic team of like-minded people who work together as one team to achieve a shared vision.
We offer an excellent salary and benefits package which includes:
Crisp provides 24/7/365 early-warning risk intelligence as a service for leading brands, global enterprises and social media platforms, providing customers with a real-time risk defence, and with intelligence and compliance solutions guaranteed to ensure our customers are always the first to know and act. These risks can take many forms, including activist attacks, hate speech, threats, fake news, false rumours, illegal content, compliance failures and many more. Fuelled by the increased popularity of closed social media groups and messaging apps, this harmful content can now spread virally, at scale before it reaches mainstream media channels.
The relentless focus on helping to create a digital world that is safe for everyone has been Crisp’s mission from day one. Today that passion extends to working with leading brands, global enterprises and social media platforms.