Client Success Manager (social media marketing)

*Please note - this is a full time role*

We are looking for a standout candidate who is passionate about digital marketing and building relationships with clients to join our remote team.

What are you going to do:

50 Pound Social is a fast growing social media management agency. Based in Leeds, we have a team of over 20 social media account managers working throughout the UK creating daily social media content for a fast growing number of diverse of businesses.

We are looking for a recent graduate to join the team full time working alongside the managing director as our client success manager.

As our client success manager, you will be responsible for:

• client onboarding and providing continued support
• coordinating orders with our social media account managers to ensure a smooth client journey
• providing customer support via email and phone
• reviewing quality of social media content
• delivering reports and analytics to clients
• dealing with inbound email enquiries

We are looking for an enthusiastic self-starter who has a good knowledge of social media and believes in the value it delivers to businesses. Ideally, you should have experience in a client-facing role and have an excellent phone manner. The key skills we are looking for are:

• Excellent verbal and written communication skills
• An eye for detail
• Proactive and able to create and manage your own workload
• Organised and good time management skills
• Be a team player
• Ability to work collaboratively and have a flexible approach 

For this role, you should have a permanent home office setup and be based in the UK.

What we offer:

• Remote working
• 25 days holiday per annum
• Competitive salary
• Varied working day
• Opportunity to join a young, fast growing digital business

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