18 Mar, 2021

Client Success Manager (social media marketing)

£21,000 - £24,000 yearly
  • 50 Pound Social
  • Leeds, UK
Full time Marketing, Media & Journalism Sales, Brand Ambassador and PR Work from home

Job Description/Duties

*Please note - this is a full time role*

We are looking for a standout candidate who is passionate about digital marketing and building relationships with clients to join our remote team.

What are you going to do:

50 Pound Social is a fast growing social media management agency. Based in Leeds, we have a team of over 20 social media account managers working throughout the UK creating daily social media content for a fast growing number of diverse of businesses.

We are looking for a recent graduate to join the team full time working alongside the managing director as our client success manager.

As our client success manager, you will be responsible for:

  • client onboarding and providing continued support
  • coordinating orders with our social media account managers to ensure a smooth client journey
  • providing customer support via email and phone
  • reviewing quality of social media content
  • delivering reports and analytics to clients
  • dealing with inbound email enquiries

We are looking for an enthusiastic self-starter who has a good knowledge of social media and believes in the value it delivers to businesses. Ideally, you should have experience in a client-facing role and have an excellent phone manner. The key skills we are looking for are:

  • Excellent verbal and written communication skills
  • An eye for detail
  • Proactive and able to create and manage your own workload
  • Organised and good time management skills
  • Be a team player
  • Ability to work collaboratively and have a flexible approach 

For this role, you should have a permanent home office setup and be based in the UK.

What we offer:

  • Remote working
  • 25 days holiday per annum
  • Competitive salary
  • Varied working day
  • Opportunity to join a young, fast growing digital business

What we ask:

  • At least finished university degree
  • Teamwork
  • Communication
  • Organisation
  • Excellent written and verbal communication skills
  • An eye for detail
  • Proactive and able to create and manage your own workload
  • Organised and good time management skills
  • Be a team player
  • Ability to work collaboratively and have a flexible approach
  • 0-6 months experience is preferred
  • You MUST live within the UK

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