13 Mar, 2020

Casual Visitor Experience Team Member

£8 yearly
  • Harewood House Trust
Part time & Casual   Charity, Not for Profit and Social Enterprise Customer Service

Job Description/Duties

The Visitor Experience team provides a proactive welcome, excellent customer service and engages with audiences of all ages and backgrounds.  Visitor Experience Team Members work in a range of positions in the house and grounds of Harewood House, ensuring all our visitors receive a first-class experience.  For example, you could be selling tickets and memberships; welcoming and enhacing the visitors’ experience on the State Floor and Below-Stairs in the House; undertaking administration and membership tasks on the Visitor Information Desk; operating the chain ferry; working at events. 

 The most important qualities you must demonstrate are confidence and experience in a public-facing role, and a passion for providing the best possible levels of service to all our visitors.

 Key Result areas

  • Proactively welcome visitors in a friendly and open way at all times.
  • Observe the standards of service and presentation set out in the Visitor Experience handbook, training and induction material.
  • Provide excellent levels of service to all visitors across all publicly accessible areas of the site.
  • Undertake ticket selling duties.
  • Undertake ad-hoc administration duties to support the Visitor Experience team function.
  • Use the ticketing software to achieve the required standard of sales experience for all visitors in person.
  • Proactively introduce gift aid and membership and maximise up-selling opportunities with retail and catering services and products.
  • Proactively assist with the management of crowded areas and queues following guidance on communicating effectively with large numbers of people.

If you're interested in working with the public in one of England's finest Country Houses, then please apply as soon as possible. 

For further details and to apply for this position, please visit our website.


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