22 Nov, 2019

Freelance Dutch Speaking Moderators

  • Crisp
  • Remote
Part time & Casual   Languages and Translation Marketing, Media & Journalism Work from home

Job Description/Duties

Crisp Thinking is the worldwide expert in protecting major brands from Social Media and User Generated Content risks. A dynamic organisation, we use cutting edge technologies to deliver high quality and innovative solutions to global brand names in a fast growing market sector. Providing 24/7 moderation across client social media channels, we remove spam, offensive and unsuitable content, alert our clients should a potential PR crisis occur and deliver accurate sentiment analysis.

Crisp Thinking offer the highest level of brand protection, letting companies focus on delivering a world-class social experience.

The Work

Crisp Moderators are responsible for the accurate and timely monitoring and moderation of user generated content in line with client guidelines and community strategies in order to protect client brand reputation and maintain an engaging and safe environment for users.

 General Duties

  • Review and accurately classify the nature of user generated content uploaded to social media apps and sites.
  • Escalate issues as outlined by client guidelines to senior moderation staff.
  • Feedback insight on emerging trends in content to senior moderation staff.
  • Review moderated content and provide sentiment insight.
  • Ad hoc translations of Dutch content into English.

Requirements

  • Fluent in Dutch language
  • Proven moderation experience of 1+ years or 2+ years’ experience in customer service is desirable, but social media savvy individuals with excellent communication skills also considered
  • Good operational knowledge of common social media sites and online slang
  • Ability to apply nuanced written guidelines to real-word moderation situations
  • Flexibility to work during evenings, weekends and overnights
  • General computer literacy
  • Strong team work ethic
  • Detail and quality focused
  • Strong written and verbal communication skills
  • Ability to work to a consistent level of quality under pressure

Freelance, work from home

Competitive salary

 


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