24 Apr, 2025
Summer Festival Staff
£12.00 - £12.21 hourly
- Joblink
- Leeds, UK
Part time & Casual, Vacation and work abroad
Arts (Music, Art, Dance)
Customer Service
Sales, Brand Ambassador and PR
Vacation and Summer Jobs
Job Description/Duties
FESTIVAL WELCOMING TEAM
Want to be a part of the biggest and best UK music festivals?
Joblink are looking for enthusiastic festival welcoming team members!
As part of the festival Welcoming Team, you will be the first point of contact for excited festival goers.
First impressions are important so you must be friendly, approachable, and have a passion in providing great customer service.
First impressions are important so you must be friendly, approachable, and have a passion in providing great customer service.
SHIFTS
The expected shifts will range from 8 – 12 hours for each event day dependent on requirements. The shift lengths will be determined by customer flow so hours are not guaranteed.
You will however be able to spend any free time when not on-shift enjoying the amazing events, seeing your favourite bands and acts and above all else, having fun.
You can expect approx 2-4 shifts across the event.
*Please note, the majority of shift schedules will be 20 hours or above. Please consider this if your right to work limits you to 20hours.
RESPONSIBILITIES
Be the first point of contact and provide a positive customer entry experience.
Politely and professionally guide fans through the entry process correctly.
Checking tickets and exchanging with wristbands
Identify any issues and escalate them to the Supervisor(s).
Maintain a professional customer-facing demeanour throughout your shift and be proactive to help a speedy and safe entry to the event for our fans.
SKILLS AND EXPERIENCE
Due to the nature of the role being positive and upbeat is essential.
Customer service experience desirable but not essential.
The ability to stand in a stationary position for extended periods of time.
Basic understanding of technology desirable but not essential as training will be provided.
Reliable and able to show up to provided shifts throughout the full weekend of the shows your apply for
Able to manage your time effectively.
RESPONSIBILITIES
Be the first point of contact and provide a positive customer entry experience.
Politely and professionally guide fans through the entry process correctly.
Checking tickets and exchanging with wristbands
Identify any issues and escalate them to the Supervisor(s).
Maintain a professional customer-facing demeanour throughout your shift and be proactive to help a speedy and safe entry to the event for our fans.
SKILLS AND EXPERIENCE
Due to the nature of the role being positive and upbeat is essential.
Customer service experience desirable but not essential.
The ability to stand in a stationary position for extended periods of time.
Basic understanding of technology desirable but not essential as training will be provided.
Reliable and able to show up to provided shifts throughout the full weekend of the shows your apply for
Able to manage your time effectively.
PAY £11.44/HR
ACCOMODATION - You will camp with your own equipment in the staff area of the festival throughout the event. There is usually a staff catering tent, hot water, showers and toilets.
TRAVEL - Return travel from Leeds will be provided by for small subsidised contribution
TRAINING - You will receive a full briefing before you set off to the event with details of what to expect, kit list reminder and meet and greet with your colleagues.
INTERESTED? Don't take our word for it.
Here is some feedback from our team:
'I really got out of my comfort zone doing the work trip solo. I was so nervous before but ended up chatting to a group (some from joblink some from other festival companies) and camped in a big group. We did a trip to the seaside and saw lots of music so bonded really well. It felt really special to have the opportunity to work whilst making these new connections'
'I've made 3 new best friends and I'm so grateful to have met them everyone was so amazing'
See you in a field!
Any questions? Contact joblink@leeds.ac.uk
https://www.leedsfestival.com/
https://www.latitudefestival.com/
https://www.electricpicnic.ie/
Apply Now
Apply Now
Joblink
Joblink is the student employment service in Leeds. Based on campus for over 14 years, our staff have a wealth of experience to help students access skills and employment.