31 May, 2024

Festival Welcoming Team

£11.44 hourly
  • Festival Republic
  • Location will be dependant on which show you apply for
Part time & Casual Catering, Hospitality, Events & Stewarding

Job Description/Duties

Festival Republic is looking for festival loving current and previous students who want to spend their summer volunteering or working at the UK’s biggest festivals with our friendly team!

We are looking for people aged 18 and over to work at up coming shows such as Reading Festival, Leeds Festival and Electric Picnic (Ireland)

You can also get in early and express interest in working 2025's festivals such as Latitude, Download and so many more. Can’t choose one? Once you’re subscribed to our mailing list you can apply for as many as you want!

You’ll meet so many people over the summer at so many shows, why not bring a friend or two? If they are a student, they only need to follow these steps to be a part of the team!

 Sounds good? So what will you be doing?

The Welcoming Team will be the first point of contact for the customers so need to create a good first impression by being friendly, approachable, and providing good customer service.  

The expected shifts will range from 8 – 12 hours for each event day dependent on requirements. The shift lengths will be determined by customer flow so hours are not guaranteed but you will be able to spend any free time when not on-shift enjoying the event. The pay for this position is in accordance with the National Living Wage of £11.44 per hour.   

Responsibilities 

  • Be the first point of contact and provide a positive customer entry experience.  

  • Politely and professionally guide fans through the entry process correctly.  

  • Identify any issues and escalate them to the Supervisor(s). 

  • Maintain a professional customer-facing demeanour throughout your shift and be proactive to help a speedy and safe entry to the event for our fans. 

Requirements 

Skills / Knowledge / Experience 

  • Must be 18 years of age to be eligible.  

  • Due to the nature of the role being positive and upbeat is essential. 

  • Customer service experience desirable but not essential. 

  • The ability to stand in a stationary position for extended periods of time.  

  • Basic understanding of technology desirable but not essential as training will be provided.  

  • Reliable and able to show up to provided shifts throughout the full weekend of the shows your apply for

  • Able to manage your time effectively.  

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