06 Jun, 2019

Outbound Customer Service

£15,500 yearly
  • enact
  • Leeds, UK
Part time & Casual Customer Service

Job Description/Duties

JOB TITLE:  Outbound Customer Service                       

REPORTS TO:  Team Leader

DEPARTMENT:  Remortgage

LOCATION:  Leeds

PURPOSE

To make outbound calls to new borrowers introducing our service and collecting important information

 

KEY RESPONSIBILITIES;

This does not set out every responsibility but provides an overview of the main areas of responsibility.

·         Work on behalf of enact and the lender in making outbound calls to borrowers who are remortgaging.

·         Following a call structure, effectively collate the responses to the required questions so to speed up the remortgage process and clearly outline the service we are offering to the borrower.

·         Answer any questions the borrowers may have in regards to the remortgage process.

·         Ensure the information gathered is clearly and accurately input on to the ‘case’ system and any questions for the case owner are referred accordingly.

·         Call borrowers to check if documents have been received and ask for their return.

·         Understand and adhere to Data Protection at all times.

Personal Qualities

·         Excellent communication and customer service skills

·         Ability to meet tight deadlines and targets and to work under pressure.

·         Good team player, but also ability to work on own initiative.

·         Good attention to detail.

·         Good organisational skills.

·         Good data input skills.

·         Previous administrative/customer service/conveyancing experience.

·         Experience of working in a high volume environment.

 

Additional Information: We are looking for applicants to cover various shifts (we can be flexible) Monday to Friday 9am-8pm and Saturdays 10am-5.30pm.

 


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