06 Jun, 2019

Outbound Customer Service

£15,500 yearly
  • enact
  • Leeds, UK
Part time & Casual Customer Service

Job Description/Duties

JOB TITLE:  Outbound Customer Service                       

REPORTS TO:  Team Leader

DEPARTMENT:  Remortgage



To make outbound calls to new borrowers introducing our service and collecting important information



This does not set out every responsibility but provides an overview of the main areas of responsibility.

·         Work on behalf of enact and the lender in making outbound calls to borrowers who are remortgaging.

·         Following a call structure, effectively collate the responses to the required questions so to speed up the remortgage process and clearly outline the service we are offering to the borrower.

·         Answer any questions the borrowers may have in regards to the remortgage process.

·         Ensure the information gathered is clearly and accurately input on to the ‘case’ system and any questions for the case owner are referred accordingly.

·         Call borrowers to check if documents have been received and ask for their return.

·         Understand and adhere to Data Protection at all times.

Personal Qualities

·         Excellent communication and customer service skills

·         Ability to meet tight deadlines and targets and to work under pressure.

·         Good team player, but also ability to work on own initiative.

·         Good attention to detail.

·         Good organisational skills.

·         Good data input skills.

·         Previous administrative/customer service/conveyancing experience.

·         Experience of working in a high volume environment.


Additional Information: We are looking for applicants to cover various shifts (we can be flexible) Monday to Friday 9am-8pm and Saturdays 10am-5.30pm.


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