This is a temporary role within the University just for the summer.
5 days over 7
We provide accommodation for around 8,000 students in either self-catering halls or catered halls located at different sites, both on and off campus. During vacations our accommodation facilities are used for vacation letting and day meetings.
We are looking for an approachable customer-focussed person to assist in the day-to-day running of one of our residential sites. As a Residence Assistant, you will be required to provide excellent customer service to residents and undertake duties such as minor maintenance tasks, litter picking and dealing with general enquiries.
You will have experience of working in a similar customer service role or environment and have an ability to provide excellent customer service and care. You will also have good communication skills, an adaptable and flexible approach and an ability to work on your own initiative with minimal supervision as well as part of a team
Residence staff are required to provide a flexible service, working as necessary to meet the needs of the business on a 5 over 7 day basis. In this role, you will normally work Monday to Friday; however, weekend working may occasionally be required.
The post will require a Basic Disclosure Check.
Reports to: Residence Manager
Responsible to: Director of Residential Services
Main duties and responsibilities
- Provide excellent customer service to residents and carry out varied reception duties, including dealing with telephone, email and face-to-face enquiries in a professional and courteous manner; assisting residents who may be locked out; issuing of keys and post; liaising with parcel couriers; taking details of fault reports and assisting residents with their luggage.
- Liaise with the Residence Manager or a member of the site team regarding any issues or maintenance problems encountered during the day. Contact Security Services if urgent maintenance tasks are required outside normal working hours.
- Carrying out opening and locking up procedures.
- Respond to any fire alarm activations in accordance with set procedures.
- Undertake any minor maintenance jobs (e.g., changing light bulbs, unblocking sinks/toilets) as directed by the Residence Manager or a member of the site team
- Assist in setting up meeting rooms, (i.e. room layout, replenishing stationery, setting up audio visual equipment and ensuring refreshments are available).
- Check that public areas (e.g. common rooms, meeting facilities, office, rest areas, WC’s etc.) are clean and tidy, undertake rubbish removal and sweep external areas.
- Providing contractors with keys for repair work as required and taking details of work completed when keys are returned.
- Flushing of water outlets as part of the legionella prevention program.
- Assist with the maintenance of residence gardens or grounds, including litter picking, general weed removal by hand and tidying of borders or planted areas.
- When required, assist the Residential Services Stores Team to deliver items, such as white goods and equipment, to residence sites.
- Promote and uphold Residential Services’ and University values through personal example and working practices
- Undertake any other duties as may reasonably be required, consistent with the grade of the post.
All staff are expected to operate in line with the University’s values and standards, which work as an integral part of our strategy and set out the principles of how we work together. More information about the University’s strategy and values is available at http://www.leeds.ac.uk/comms/strategy/.
- Experience of working in a similar customer service role or environment
- Ability to provide excellent customer service and care
- Good communication skills (verbal and written) with an ability to interact with University staff, students and contractors
- Basic computer skills with knowledge of Microsoft Word, Excel and Outlook
- Ability to work on own initiative with minimal supervision as well as part of a team
- Ability to prioritise own workload
- Adaptable and flexible approach
- Ability to demonstrate behaviours in line with Residential Services’ and University values
- Willingness to train and develop to meet all requirements of the role
- Experience of undertaking minor maintenance work (e.g., changing light bulbs, unblocking sinks/toilets)
- Experience of working in higher education
- Knowledge of health and safety
Please note: Due to the volume of applications we receive we are unable to get back to
everybody. If you don't receive a response within 6 weeks assume you have been
unsuccessful for this role. As this is a temporary role, there is no set deadline, the role
will be filled when a suitable candidate is found.