- Take ownership of enquiries from members, focusing on social
media, email and other digital communications.
- Provide telephone customer service support when required.
- Establishing member needs and providing appropriate information
- Offer exceptional customer service, always exceeding the customer
- Pro-active in membership sales and up-selling.
- Working to KPI’s and exceeding targets.
- Maintain a professional attitude to promote a positive company
- Excellent knowledge of product offering, marketing campaigns,
facilities and locations of Pure Gym sites.
- Attend and participate in any required company activities and
- Overcome customer concerns with a positive outcome.