16 May, 2019

PureGym Member Services Advisor

£8.50 hourly
  • PureGym
  • Leeds, Town Centre House, Merrion Centre
Part time & Casual Customer Service

Job Description/Duties

- Take ownership of enquiries from members, focusing on social
media, email and other digital communications.
- Provide telephone customer service support when required.
- Establishing member needs and providing appropriate information
or solutions.
- Offer exceptional customer service, always exceeding the customer
expectations.
- Pro-active in membership sales and up-selling.
- Working to KPI’s and exceeding targets.
- Maintain a professional attitude to promote a positive company
image.
- Excellent knowledge of product offering, marketing campaigns,
facilities and locations of Pure Gym sites.
- Attend and participate in any required company activities and
training.
- Overcome customer concerns with a positive outcome.


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