29 Apr, 2019

Customer Service Representative

£18,200 - £20,200 yearly
  • Joblink
  • Leeds, UK
Part time & Casual Accounting & Finance Administration Customer Service Sales, Brand Ambassador and PR

Job Description/Duties

Joblink are pleased to be recruiting on behalf of the award winning First Direct Bank.

Part time roles in the Leeds (LS10) Contact Centre starting July onwards (full time over the summer, then part time shift patterns to fit around your studies once your back at Uni!

first direct's customer service is award winning because of their people. They’re not just any people, they are people people. People people are friendly people, they’re passionate, dedicated, and ready to go above and beyond.

The great news is, we’re looking for part-time (and full time) people people (yes that’s you) to join their enthusiastic and dynamic family. Working patterns can be adapted around you and your life, making sure you have the right balance.

 After a comprehensive training course, you’ll have all the knowledge you need to take customer calls in a confident, efficient and professional manner. Your personality will shine down the phone, making it easy for you to build rapport, open up conversations, and delight  customers.


We are looking for:

  • great communicators who listen to and understand our customers
  • team players with a genuine passion for delivering amazing customer service
  • fast-paced learners who enjoy variety and can embrace change
  • self-starters who want to be challenged to become high achievers
  • able to understand customers’ needs and talk confidently about our award-winning products and services
  • committed to our customers, the business, and the business success.

We also have some cracking benefits and perks, including:

  • a starting salary of £18,200 (rising to £20,200) pro rata plus a discretionary annual bonus scheme
  • very competitive holiday allowance and a chance to buy an extra week each year
  • a wide choice of part time shift patterns
  • free parking and shuttle bus to and from Leeds Train Station
  • subsidised on-site nursery, rated Outstanding by OfSted for 0-5’s
  • development programmes, career progression, and even our own Career Advisor
  • on-site gym, personal trainer, and regular health and wellbeing events
  • concierge services and on-site shopping
  • 9 weeks of training (Monday to Friday 08:30-16:00), 

Are you a people person?

If pioneering amazing service and being part of an award winning progressive bank with fantastic benefits sounds right up your street, then Joblink would love to hear from you.

If you have any queries before applying, please speak to one of Joblink team on  0113 380 1440


Apply Now