Would you consider yourself an experienced Call Centre Agent?

Are you looking for an exciting opportunity that provides both challenges and rewards?

How would you like to work for a prestigious and outstanding global organisation; an organisation that provides seamless and intelligent technology to road users around the world, emovis? Sound’s interesting? Apply today!

An exciting opportunity has arisen for an Inbound Call Centre Agent to join our team on a Full-time or part-time basis! 

Reporting to the Team Manager, the Call Centre Agent provides effective and efficient service to customers on all Dartford based services.

Taking inbound calls whilst providing a high level of customer service at all times, your duties will include:

  • Understand customers’ needs and determine the appropriate course of action in line with agreed standard operating processes (SOPs) and policies
  • Registering new accounts & administration of existing accounts
  • Processing payments over the phone
  • Set recurring payments (e.g. direct debit) over the phone
  • Process Penalty Charge Notices, Appeals and Representations as part of the Enforcement Services

Call Centre Agent | Call Centre | Customer Service | Inbound