06 Jun, 2019
JOB TITLE: Outbound Customer Service REPORTS TO: Team Leader DEPARTMENT: Remortgage LOCATION: Leeds PURPOSE To make outbound calls to new borrowers introducing our service and collecting important information KEY RESPONSIBILITIES; This does not set out every responsibility but provides an overview of the main areas of responsibility. · Work on behalf of enact and the lender in making outbound calls to borrowers who are remortgaging. · Following a call structure, effectively collate the responses to the required questions so to speed up the remortgage process and clearly outline the service we are offering to the borrower. · Answer any questions the borrowers may have in regards to the remortgage process. · Ensure the information gathered is clearly and accurately input on to the ‘case’ system and any questions for the case owner are referred accordingly. · Call borrowers to check if documents have been received and ask for their return. · Understand and adhere to Data Protection at all times. Personal Qualities · Excellent communication and customer service skills · Ability to meet tight deadlines and targets and to work under pressure. · Good team player, but also ability to work on own initiative. · Good attention to detail. · Good organisational skills. · Good data input skills. · Previous administrative/customer service/conveyancing experience. · Experience of working in a high volume environment. Additional Information: We are looking for applicants to cover various shifts (we can be flexible) Monday to Friday 9am-8pm and Saturdays 10am-5.30pm.
enact Leeds, UK Part time & Casual