Innserve is an established and independent outsource service provider that specialises in the supply, installation and maintenance of beer and soft drinks dispense systems.
Innserve currently services over 90,000 licensed and non licensed premises across all parts of England, Scotland and Wales employing over 400 maintenance and installation technicians and is the major provider of a nationwide service in the drinks dispense field.
Our team of customer service representatives, based at our head office in Tadcaster, is experienced at minimising downtime for our customers and driving efficiency in our service.
Each one of the 550,000 calls the team receives annually is automatically prioritised to the most appropriate member of the team, with experienced managers on-hand to provide insight and direction when required.
Highly trained, our customer service team is capable of diagnosing problems and recommending fixes to basic issues, whilst, with more complex difficulties, a technician is contacted and advised to make an on-site visit. We plan and manage technician activity on a constant basis, to ensure we meet all our customers’ and partners' requirements.
We provide advice and liaison for our partners at all stages of the installation process to keep them fully informed and discuss the best options for their needs.