We are seeking candidates for our customer service and sales positions that are energetic, outgoing, competitive and have great people skills. This position will initiate language translation & bitcoin trading online, purchasing bitcoin and support as needed in order to ensure that an excellent standard of service and a high level of customer satisfaction are maintained. Full training is provided in learning a online to inform, assist and educate customers on how products work. All candidates must be well spoken and able to present him/herself to others in a professional manner.
Our ideal candidates are college graduates or entry level professionals with customer service and sales experience that are looking for a career since this is an ENTRY LEVEL position.
Tasks and Responsibilities of a Customer Care Representative
Interact with customers daily to inform of client products and services
Perform a needs assessment of the customer and recommend products and services or pass along consumer leads to sales department depending on level of expertise.
Ensure and provide quality service to external customers.
Answer all customer inquiries in a timely and professional manner.
Process orders and data entry with high level accuracy.
Take initiative and resolve and escalations or complaints.
Maintain a positive representation of the company and associated brands at all times.
Utilizing training materials in a meaningful way that ensures class graduates have a smooth transition into successful, professional Customer Service / Customer Retention position
Creating a positive, fun, and motivating environment to enhance employee performance and customer satisfaction.
Monitor individual progress to provide coaching opportunities and to understand employee developmental needs.
Participation in morning meetings including: role-play scenarios, product knowledge, and psychology of customer service behavior training
Requirements of a Customer Care and Customer Support Representative:
Must have great attention to detail.
Must be a team player.
Previous customer service and sales experience is a plus.
Must have strong communications skills.
Must be organized.
Must be personable and comfortable interacting with customers daily.