16 Jul, 2019
This is a temporary role with a start date of ASAP and will be ongoing with no set end date. Do you know how to go the extra mile for customers? Are you customer focused and dedicated to providing an excellent service? Do you have excellent organisational skills with the ability to effectively manage and prioritise your own workload? Working as part of the Conference and Events function which generates over £2.5 million of function income, you will be based in the University’s Conference and Events Team. You will be responsible for the booking and organisation of conferences, events and hospitality to internal and external customers at the University of Leeds. For further information visit https://www.meetinleeds.co.uk/. You will be responsible for booking venues and catering for internal and external customers ensuring an excellent standard of service. As part of this role you will also provide administrative support to our Conferences and Events Team. You will have demonstrable experience working in a similar role within a busy commercial environment, along with the ability to develop rapport and effective working relationships. You will have excellent communication and organisation skills, with a high attention to detail and a commitment to providing excellent customer care. This post is full time, working on a rota basis to cover the office between the hours of 9am to 5pm, Monday to Friday. However as part of this role, you may be required on occasion to provide support during evenings and weekends. What does the role entail? As a Hospitality Assistant your main duties will include: Booking delivered catering functions and hospitality events, assist with the coordination of bookings for University spaces, and providing support for the Conference and Events Office as required; Liaising with customers regarding room requirements, and providing advice on appropriate catering locations including any safety implications; Liaising with chefs in order to create and advise the client, taking into account any specialist dietary requirements; Working in collaboration with staff within Catering, Conferencing and Events and associated teams in order to ensure customer requirements are met; Supporting the Conference and Events Team with administrative duties in relation to events, including updating the University House events board, preparing event files, menus, place cards, conference materials, and attending meetings and events as required; Upselling our products and services where applicable to encourage additional bookings and repeat business; Operating the University database (Kinetics) in order to book all delivered catering and hospitality events, to run reports on activity; enter client details, take payments, arrange financial reconciliation, and to ensure provisional bookings are confirmed in a timely manner; Promoting and upholding Commercial and Campus Support Services and University values through personal example and working practices. These duties provide a framework for the role and should not be regarded as a definitive list. Other reasonable duties may be required consistent with the grade of the post. What will you bring to the role? As a Hospitality Assistant you will have: Experience working in a similar role within a busy commercial environment, with a commitment to providing excellent customer service; Excellent verbal and written communication skills with the ability to build rapport and effective relationships with all levels of staff and external customers; A high level of accuracy and attention to detail; Excellent IT skills with experience of using Microsoft Office (including Word and Outlook); An ability to work both independently on own initiative, and as part of a team; A willingness and ability to work flexibly; An ability to demonstrate behaviours in line with the values of Commercial and Campus Support Services and the University. You may also have: Experience of working in a hospitality/catering environment; Knowledge of basic food hygiene and Food Safety legislation; Experience of using databases. Please note: Due to the volume of applications we receive we are unable to get back to everybody. If you don't receive a response within 10 weeks assume you have been unsuccessful for this role. As this is a temporary role, there is no set deadline, the role will be filled when a suitable candidate is found.
Joblink University of Leeds, Leeds, UK Full time