31 Mar, 2021
£10.00 hourly
Job Description/Duties
THIS ROLE IS WORKING WITH ONE OF JOBLINK'S EXTERNAL EMPLOYER PARTNERS AND JOBLINK ARE ACTING AS A RECRUITMENT AGENCY
The employer is a manufacturer and supplier of home kitchen appliances.
Our employer partner is looking for a French speaking customer service advisor to join their team.
The role includes:
Receiving calls from customers based in France regarding user issues or faults with their home appliances
Understanding the customers issue, providing technical assistance, fault finding by working through a fault finding log to understand if there is a simple fix or general product information.
Logging all details of the call on the customer service system
If fault requires engineer, coordinate with the engineering department to schedule an engineer visit
Arranging replacement parts/appliance
Follow up calls with customer to ensure service has been delivered as expected
No knowledge of appliances...
Joblink
Castleford, UK
Part time & Casual