11 Jul, 2019
Customer Service Representative Do you have a passion for providing exceptional customer service? Our successful Customer Service team, based in Leeds City Centre are looking for full time colleagues with great communication skills to join the team. As the first point of contact for our customers calls, Customer Service Representatives are key in creating a positive customer experience at every interaction. We will provide you with the tools, coaching and support you need to be successful in the role and once fully trained you will ensure our customers receive the best customer service throughout their home buying process. Your career with us doesn't have to end there either. We see all colleagues as key to our success and life at Leeds Building Society is both stretching and rewarding. We will provide you with a wide range of training and development opportunities to help you build a successful career with us. Our Contact Centre is open Monday to Friday 9am-6pm. Our next start date is 5th August. Do you have the following skills & experience? Excellent verbal communication skills Customer service orientation Ability to problem solve and make decisions Competent in Microsoft Office Can maintain good attention to detail whilst working under pressure GCSE Maths and English grade 4/C or equivalent Why is Leeds Building Society a great place to work? We're a mutual not a bank, which means we're owned by our members and are run exclusively in their best interests. In fact, our business is built on the idea of people helping people, whether that's saving for the future or buying their own home. We're proud to be the first financial services organisation to be awarded Leaders in Diversity. We don't believe in a ‘one size fits all' approach when it comes to working here so we provide a flexible inclusive working environment that suits all colleagues. We're a Sunday Times Best Company to work for, which reflects our commitment to support our colleagues with the environment, tools and training they need to be able to excel in their careers. We're committed to doing what's right for our members, colleagues and communities. We were the first national high-street financial institution to be awarded the Fair Tax Mark, we buy 100% renewable electricity for all our sites and have a two year charity partnership with Samaritans. In addition every colleague has 14 hours volunteering each year. Our culture and colleagues are at the heart of everything we do. Leeds Building Society is proud to be an equal opportunity employer. We are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity. If you have a disability or special need that requires accommodation, please contact us.
Leeds Building Society City Exchange, Albion Street, Leeds, UK Full time